Delete Your Account

Delete from the app

The fastest way is from inside the product, where we can verify it is you:

• Open the mobile app or sign in to the web dashboard
• Go to Settings
• Choose Delete account
• Confirm — the account and its data are removed

Delete by email

If you cannot sign in, email md.alishanali88@gmail.com from the address on the account with the subject "Delete my account". Include your gym name so we can find the right record.

We may ask a question to confirm you own the account before deleting anything. We respond within 30 days, usually much sooner.

What gets deleted

Deleting an account removes everything belonging to it:

• Your account: name, email, phone number and password hash
• Your gym: name, address and settings
• Every member record: names, phone numbers and all optional details recorded about them
• Member photos, deleted from storage
• Memberships, payments, expenses, check-ins, measurements and bookings
• Staff accounts, plans and message templates belonging to the gym

What we keep, and for how long

Deletion is immediate and permanent — we do not keep a usable copy, and the data cannot be restored afterwards. Export anything you need first.

Encrypted infrastructure backups may contain the data for up to 30 days before they expire on their own schedule. Those backups are not accessible for ordinary use and are never used to restore a deleted account.

Where the law requires us to retain a record — a tax record of a payment, for example — we keep only that record and nothing more.

Before you delete

Your member list can be exported to CSV from the dashboard. Do that first if you want to keep it: once the account is deleted, we cannot produce it for you.

Contact

Questions about deletion: md.alishanali88@gmail.com