Features
Know who lapses before they stop showing up
The single biggest revenue leak in an independent gym is the member who quietly expired three weeks ago. GymCaptain surfaces them before it happens.
The expiry list you check with your morning chai
GymCaptain keeps a live list of memberships expiring soon — this week, next week, already lapsed. No formulas, no sorting a spreadsheet by date, no discovering in October that someone stopped paying in July.
Each expiring member is one tap away from a WhatsApp renewal reminder, pre-filled with their name and plan details. Send it, mark it sent, and GymCaptain remembers who you already nudged so you never double-message.
- Live filters: expiring soon, expired, active
- One-tap WhatsApp renewal reminder per member
- Sent-tracking so you never nudge the same member twice
- Renewal recorded in two taps when they pay
Why expiry tracking beats memory
A 200-member gym with monthly plans has roughly 50 renewals every week. Even a great owner remembers a fraction of them. Members rarely announce they are lapsing — they just stop coming, and by the time you notice, the habit is broken and the re-sale is ten times harder.
Catching a member in the week their plan expires is the cheapest revenue you will ever recover. They are still in the habit, still have the bag packed, and usually just needed the reminder.
Frequently asked questions
Does GymCaptain send WhatsApp messages automatically?
GymCaptain prepares the message and opens WhatsApp with it ready to send — you stay in control of what goes out and when. It tracks which members you have already reminded.
Can I see members who already expired?
Yes. The memberships view filters by active, expiring soon and expired, so you can run a win-back push on lapsed members any time.
What happens when a member renews?
You renew their plan in two taps, record the payment as cash or UPI, and the new expiry date takes over. The full history stays on their profile.